Privacy Policy

AVA Transportation & Concierge Services LLC (“Company,” “we,” “our,” or “us”) operates https://avatcs.com (the “Website”) and provides transportation and concierge services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our services, or communicate with us via phone, SMS, email, or online forms.

By using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect the following personal information when you interact with us:

• Name
• Email address
• Phone number
• Pickup and drop-off locations
• Flight information
• Billing and payment details
• Any information submitted through booking forms or customer support

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Cookies and tracking technologies

C. SMS & Call Information (A2P Compliance)

When you communicate with us via SMS or calls, we may collect:

• Your phone number
• Message content
• Delivery and read receipts
• Call logs (time, date, duration)

We do not sell SMS or call data.

2. How We Use Your Information

We use collected information to:

• Provide transportation and concierge services
• Confirm bookings and send service updates
• Respond to inquiries and customer support requests
• Process payments and send invoices
• Improve website performance
• Send SMS notifications, reminders, and marketing messages (with consent)
• Comply with legal and regulatory requirements

3. SMS Consent & Opt-Out (A2P Required Section)

By providing your phone number, you agree to receive SMS notifications related to:

• Booking confirmations
• Driver updates
• Service reminders
• Customer support
• Promotional and marketing messages (if opted in)

Message & data rates may apply.

Message frequency varies.

You may opt out at any time by replying:

• STOP to cancel
• HELP for assistance

We do not share SMS consent with third parties.

4. How We Share Your Information

We may share your information with:

• Drivers and service partners to fulfill transportation services
• Payment processors for billing
• SMS and communication providers
• Website hosting and analytics platforms
• Legal authorities when required by law

We do not sell or rent your personal data.

5. Data Security

We use industry-standard security measures to protect your information, including:

• SSL encryption
• Secure servers
• Restricted access to personal data
• Regular monitoring of systems

However, no online transmission is 100% secure. You use the Website at your own risk.

6. Cookies & Tracking Technologies

We use cookies to:

• Improve user experience
• Remember your preferences
• Analyze website performance

You may disable cookies through your browser settings, but some features may not function properly.

7. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their Privacy Policies.

8. Data Retention

We retain your data for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we learn that a minor’s data has been collected, we will delete it promptly.

10. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccuracies
• Request deletion
• Opt out of marketing communications
• Withdraw SMS or email consent

To exercise these rights, contact us at:

Email: hello@avatcs.com

Phone: +1 (551) 999-4411

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on this page.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you may contact us at:

AVA Transportation & Concierge Services LLC

50 Harrison St
Hoboken, NJ 07030

Email: hello@avatcs.com

Phone: +1 (551) 999-4411

Contact Person: Marilyne Louis