TRANSPORTATION &
CONCIERGE SERVICES
TRANSPORTATION & CONCIERGE SERVICES
TRANSPORTATION & CONCIERGE SERVICES
Effective Date: December 3, 2025
AVA Transportation & Concierge Services LLC
Website: https://avatcs.com
These Terms & Conditions (“Terms”) govern your use of the website https://avatcs.com (the “Website”) and all transportation and concierge services provided by AVA Transportation & Concierge Services LLC (“Company,” “we,” “our,” or “us”).
By accessing the Website, booking a service, or communicating with us, you agree to be bound by these Terms.
AVA Transportation & Concierge Services LLC offers:
Airport transfers
Point-to-point rides
Hourly transportation
Corporate travel
Event & group transportation
Concierge support services
All services are subject to availability.
A service is confirmed only when you receive an official confirmation via:
SMS
Phone call
You must provide accurate pickup time, location, flight details, and passenger count.
Incorrect information may result in delays or cancellation.
Any changes to a reservation must be made through:
Email: hello@avatcs.com
Phone: +1 (551) 999-4411
Changes are subject to availability.
Unless otherwise stated in your confirmation:
Cancellations 24+ hours before pickup: Full refund
Cancellations within 24 hours of pickup: No refund
No-shows: Full fare charged
We monitor flight statuses. If your flight is delayed, we adjust the pickup time accordingly. We are not liable for airline errors.
Rates are listed on the Website or quoted directly. Fares may include:
Base rate
Tolls
Parking
Waiting time
Additional stops
Gratuity (if applicable)
We accept major credit cards, debit cards, and digital payments.
Full payment or deposit may be required to confirm a booking.
You may incur extra fees for:
Excess waiting time
Additional stops
Cleaning fees due to spills or damage
Overtime hours
Late-night or peak-hour surcharges
Passengers agree to:
Wear seatbelts at all times
Avoid smoking or vaping in vehicles
Avoid reckless behavior
Respect the driver and vehicle
Comply with local laws
Excessive mess or damage may result in cleaning or repair fees.
We will:
Provide licensed and insured vehicles
Assign professional and vetted drivers
Ensure timely service to the best of our ability
Maintain safe and clean vehicles
We are not responsible for delays caused by traffic, road closures, weather, or events outside our control.
By providing your phone number, you consent to receive SMS messages related to:
Booking confirmations
Driver updates
Service reminders
Customer support
Promotional offers (optional)
Message & data rates may apply.
Message frequency varies.
You may opt out anytime by replying:
STOP to cancel
HELP for assistance
We do not share or sell SMS consent.
We are not responsible for lost, stolen, or damaged personal items left in vehicles.
Please check your belongings before exiting.
We may refuse service to anyone who:
Acts disorderly
Poses a safety risk
Violates these Terms
Our liability is limited to the amount paid for the service in question.
You agree not to:
Interfere with website functionality
Copy or distribute website content without permission
Attempt unauthorized access to our systems
All content on the Website, including logos, text, images, and graphics, belongs to AVA Transportation & Concierge Services LLC.
Your use of the Website is also governed by our Privacy Policy, available at:
https://avatcs.com/privacy-policy
These Terms are governed by the laws of the State of New Jersey, without conflict-of-law principles.
We may update these Terms at any time. Updates take effect immediately upon posting on this page. Continued use of our Website or services means you accept the updated Terms.
For questions or concerns regarding these Terms & Conditions, please contact:
AVA Transportation & Concierge Services LLC
50 Harrison St
Hoboken, NJ 07030
Email: hello@avatcs.com
Phone: +1 (551) 999-4411
Contact Person: Marilyne Louis
Instant quote • Secure booking
